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  Rory at eSpares says...

  Hi andy, from doing a bit of research, it sounds as if it is either the dispenser drawer or the door lock mechanism. What I'd do is first check the dispenser unit - take off the top and side panels of the machine and ensure there's no blockages and make sure everything seems to be connected. Check this video for a look at the dispenser unit: http://www.espares.co.uk/advice/washing-machines/a/7/1392/how-a-washing-machine-works.html. If that doesn't work, try having a look at the door lock mechanism - disconnect and reconnect everything. Check out this video for help with that one: http://www.espares.co.uk/advice/washing-machines/a/7/1295/how-to-fix-a-broken-washing-machine-door-lock.html