I ordered a part for my fridge freezer, only found out that it was not in stock after I paid for it. On the confirmation they gave a date that it WILL be posted out by (21 days after it was ordered ). The date they gave came and went, I emailed to enquire about my order only for them to reply by sending me automated emails. This left me none the wiser for me waiting for my order to arrive. I started to get weekly automated emails, but if I ever responded to these it was obvious they were not bothering to read them as an automated email would be come back. During this time I received an email asking me to leave a review on my recent purchase.
I decided that due to the lack of customer care and lack of personal communication it would be best to cancel this order, which I did, however it took just over a week for them to fully refund me. I have managed to re-order this item through another company and it is coming from France and is cheaper, and have been notified that this will be delivered in 2 days.
l am not impressed and will not use this Company again and will certainly not recommend this Company to anyone, I would only advise them to avoid them.
I feel this was a con of obtaining money from the customer and gaining interest, by them advertising an item that was never in stock in the first place.
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by David Giggle
14/12/2024
Made it easy to find the right part
Made it easy to find the right part
Saved me time and hassle searching for the right part to fix my dryer. Easy process and fast delivery. Will definitely be sourcing all my parts from here
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by Alan Montgomery
14/12/2024
Spare part fitted and working ????
Spare part fitted and working ????
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by Mr Andy Wade
14/12/2024
Yet again
Yet again, excellent service’ ??
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by Linda Smith
13/12/2024
Quick and efficient service
Quick and efficient service
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by Ian Peplow
13/12/2024
All good as usual
All good as usual. Never any issues with e- spares
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by David Jex
13/12/2024
Thank you very much very fast delivery…
Thank you very much very fast delivery got it today only ordered it yesterday at 6pm 5 star good service
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by Gp
13/12/2024
Great Products and fast delivery
Great Products and fast delivery
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by Mr M Adlington
13/12/2024
Item delivered quickly and in good…
Item delivered quickly and in good condition.
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by Mr M Adlington
13/12/2024
Item delivered quickly and in good…
Item delivered quickly and in good condition
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by Richard Allen
13/12/2024
In stock, arrived on time and perfect fit when installed
Left and right hand sprung oven door hinges for Neff Bosch etc.
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by Ian Hughes
13/12/2024
Part was wrongly listed on website that…
Part was wrongly listed on website that it would fit my machine. Using the chat to tech support have now got the correct part that fits machine but still waiting for the refund of the wrong part that was delivered…
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by Peter
13/12/2024
Order was delivered the following day…
Order was delivered the following day and fitted the appliance excellent service
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by Lucy Goulston
13/12/2024
Prompt delivery
Prompt delivery , easy to navigate website to find correct part
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by Julie
13/12/2024
Excellent service and delivery
Excellent service and delivery. I ordered a replacement element for my oven which arrived as promised the next day. It turned out that the element was not the issue so I sent back for a refund. The refund process was seamless and I have now received my money back. I have used a few times before and would definitely recommend.
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by susan
13/12/2024
Excellent service and prompt delivery
Excellent service and prompt delivery
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by Florence
13/12/2024
Efficient service.
Efficient service.
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by Janette
13/12/2024
Really fast delivery and authenric parts
Superb service, really fast delivery and authentic parts. Thank you
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by Mehul Keshwara
13/12/2024
Couldn’t have had a worst experience…
Couldn’t have had a worst experience with this company.
Ordered item which showed in stock to then receive my order confirmation advising they expect to deliver 7 days later.
When chased up I’m told my order has been cancelled and then not cancelled to then receive email confirmation this morning of cancellation and a refund.
Would steer clear of this company as no phone number to speak to anybody at the company and the email responses aren’t accurate.
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by Tony
13/12/2024
Easy online ordering
Easy online ordering, parts arrived quickly and well packaged.
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