I ordered a part for my fridge freezer, only found out that it was not in stock after I paid for it. On the confirmation they gave a date that it WILL be posted out by (21 days after it was ordered ). The date they gave came and went, I emailed to enquire about my order only for them to reply by sending me automated emails. This left me none the wiser for me waiting for my order to arrive. I started to get weekly automated emails, but if I ever responded to these it was obvious they were not bothering to read them as an automated email would be come back. During this time I received an email asking me to leave a review on my recent purchase.
I decided that due to the lack of customer care and lack of personal communication it would be best to cancel this order, which I did, however it took just over a week for them to fully refund me. I have managed to re-order this item through another company and it is coming from France and is cheaper, and have been notified that this will be delivered in 2 days.
l am not impressed and will not use this Company again and will certainly not recommend this Company to anyone, I would only advise them to avoid them.
I feel this was a con of obtaining money from the customer and gaining interest, by them advertising an item that was never in stock in the first place.
Read more
by David Giggle
14/12/2024
Made it easy to find the right part
Made it easy to find the right part
Saved me time and hassle searching for the right part to fix my dryer. Easy process and fast delivery. Will definitely be sourcing all my parts from here
Read more
by Alan Montgomery
14/12/2024
Spare part fitted and working ????
Spare part fitted and working ????
Read more
by Mr Andy Wade
14/12/2024
Yet again
Yet again, excellent service’ ??
Read more
by Linda Smith
13/12/2024
Quick and efficient service
Quick and efficient service
Read more
by Ian Peplow
13/12/2024
All good as usual
All good as usual. Never any issues with e- spares
Read more
by David Jex
13/12/2024
Thank you very much very fast delivery…
Thank you very much very fast delivery got it today only ordered it yesterday at 6pm 5 star good service
Read more
by Gp
13/12/2024
Great Products and fast delivery
Great Products and fast delivery
Read more
by Mr M Adlington
13/12/2024
Item delivered quickly and in good…
Item delivered quickly and in good condition.
Read more
by Mr M Adlington
13/12/2024
Item delivered quickly and in good…
Item delivered quickly and in good condition
Read more
by Richard Allen
13/12/2024
In stock, arrived on time and perfect fit when installed
Left and right hand sprung oven door hinges for Neff Bosch etc.
Read more
by Ian Hughes
13/12/2024
Part was wrongly listed on website that…
Part was wrongly listed on website that it would fit my machine. Using the chat to tech support have now got the correct part that fits machine but still waiting for the refund of the wrong part that was delivered…
Read more
by Peter
13/12/2024
Order was delivered the following day…
Order was delivered the following day and fitted the appliance excellent service
Read more
by Lucy Goulston
13/12/2024
Prompt delivery
Prompt delivery , easy to navigate website to find correct part
Read more
by Julie
13/12/2024
Excellent service and delivery
Excellent service and delivery. I ordered a replacement element for my oven which arrived as promised the next day. It turned out that the element was not the issue so I sent back for a refund. The refund process was seamless and I have now received my money back. I have used a few times before and would definitely recommend.
Read more
by susan
13/12/2024
Excellent service and prompt delivery
Excellent service and prompt delivery
Read more
by Florence
13/12/2024
Efficient service.
Efficient service.
Read more
by Janette
13/12/2024
Really fast delivery and authenric parts
Superb service, really fast delivery and authentic parts. Thank you
Read more
by Mehul Keshwara
13/12/2024
Couldn’t have had a worst experience…
Couldn’t have had a worst experience with this company.
Ordered item which showed in stock to then receive my order confirmation advising they expect to deliver 7 days later.
When chased up I’m told my order has been cancelled and then not cancelled to then receive email confirmation this morning of cancellation and a refund.
Would steer clear of this company as no phone number to speak to anybody at the company and the email responses aren’t accurate.
Read more
by Tony
13/12/2024
Easy online ordering
Easy online ordering, parts arrived quickly and well packaged.
Read more
Cookie Preferences
Screwfix Spares Limited use essential cookies, including third party cookies (and similar technologies) so that our website works.
We would also like to set non-essential cookies (and similar technologies) to personalise and improve your experience as well as deliver relevant advertising on this and other websites.
You can refuse to consent to these non-essential cookies (and similar technologies) by clicking on "Reject Non-Essential Cookies".
For more information, please see our Privacy Policy, you can view or change your settings any time by clicking on "Cookie Settings" contained within the footer of our website.