Needed brushes for my washing machine fast delivery fitted the parts and all fixed!
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by Elisabeth
07/01/2025
New Oven light bulb.
I ordered a new light bulb for my Nef oven. Excellent service and with the help of YouTube easy to sort.
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by Janice
07/01/2025
Smeg Originals
Excellent Smeg products:hob burner replacements.
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by Adam
07/01/2025
All good
All good. Part was perfect & easy to fit.
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by MARC shaka
07/01/2025
I recently had an experience with the…
I recently had an experience with the returns process, and unfortunately, it was far from straightforward. Despite asking simple questions about how to return the goods and what the procedure is, I’m still waiting for a response—and a returns number.
It’s also disappointing to note that the level of service provided to guest customers appears to be different compared to registered users, which is frustrating. Additionally, the delay in getting the necessary information is likely to push me outside the returns period, adding further stress to an already challenging process.
To improve the service, it’s essential that the answers to basic, straightforward questions about returns align with the information published on your platform. Moreover, the policies and processes should be consistent and apply equally to both registered and guest users. Ensuring clarity and consistency in communication would go a long way toward enhancing the customer experience.
Overall, it’s a shame because this aspect of the service doesn’t reflect the quality I expected. I hope these points are considered to streamline the returns process and provide consistent s
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by Gary
07/01/2025
What a terrible company to deal with if…
What a terrible company to deal with if you’re returning a product. I used there return system over 2 weeks ago. I’ve heard nothing from them and cannot email for an update or telephone them as no number available. Don’t use them try AMAZON alternatives at least with them returns are guaranteed and easy to deal with. Terrible customer experience
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by Wendy Lambert
07/01/2025
Great service!
Great service!! Thank you
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by Mrs lynne merryweather
07/01/2025
It was very good just what we ordered
It was very good just what we ordered
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by Mr David Tebbett
07/01/2025
Excellent service
Excellent service, really helpful website and first class purchase, would highly recommend
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by Steve Allardyce
07/01/2025
Fantastic service
Excellent service from finding the correct part for my fridge/freezer, checking that the part against the serial, ease of ordering and paying and the VERY prompt delivery especially during the festive period.
Well done to everyone involved.
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by T Hood
07/01/2025
Easy
Easy, efficient and speedy service thank you
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by Stephen Creak
07/01/2025
Very slow delivery, with no explanation
Very slow delivery, with explanation or communication. It has been a month and still no part. They may be owned by Screwfix, but you certain don't get Screwfix service
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by Geoff Moore
06/01/2025
Perfect delivery
Perfect delivery, correct item, included the o-ring as standard. Thanks!
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by N Haig
06/01/2025
Items
Items received very quickly and did the job as expected.
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by Mr BRIAN SAWYERS
06/01/2025
The package arrived in less than 24hrs
The package arrived in less than 24hrs. of the order being placed.
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by Allen
06/01/2025
Great service and prompt delivery
Great service and prompt delivery. Couldn’t ask for more.
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by robert thompson
06/01/2025
Very good service and quick
Very good service and quick
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by Claire Tilley
06/01/2025
Very reasonable price and quick…
Very reasonable price and quick delivery. Very proud of myself for being able to repair my tumble dryer, helped by the espares youtube video.
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by Mr. William Collins
06/01/2025
Desperation!!
Desperation!!! Two days befors New Years Day fan oven broke down Ten (10) people coming for dinner New Years Day.
Tried all the local D I Y stores and hardwear stores nobody stocked the element for our cooker was recomended by the electrian who would do the job if element could be found to try eSpares Eureaka!!!
This was Monday 30th Dec who said they had the part and it could be delivered by mid day Tuesday 31st Dec .
True to there word it was delivered as promissed by Mid day 31st Dec .
Many thanks for saving a great New Years dinner and not having too rely on take aways.
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