I paid £8 for next working day delivery and ensured I placed my order before 9 o'clock, as the service was advertised. Unfortunately, my package did not arrive on time. This was especially disappointing because I urgently needed the item for a quick repair job. The delay caused unnecessary inconvenience and frustration, as I couldn't complete the repair when planned. Despite spending extra for expedited shipping, the service's unreliability makes me question whether it's worth the additional cost in the future.
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by Alison Debie
07/01/2025
It was so easy to order
It was so easy to order, lots of help and it fitted perfectly
Many thanks
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by Alan J Portch
07/01/2025
Excellant web site.
Easy website to use, prompt next day delivery despite a late afternoon order, very pleased with the service.
Thank you.
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by Kurt
07/01/2025
Correct products sent
Correct products sent, good info on website on how to fit and very reasonably priced and prompt delivery.
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by ronald chapman
07/01/2025
Perfect service
Perfect service
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by MR PETER GUY
07/01/2025
No customer service!!!!!
No customer service!!!!!
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by shirley
07/01/2025
easy to order and received quickly.
easy to order and received quickly.
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by John Symington
07/01/2025
Thumbs up
Great sevice next day delivery
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by Darren morrell
07/01/2025
Perfect thankyou very much
Perfect thankyou very much
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by Dogwooddude
07/01/2025
Perfect blender replacement
Perfect replacement for my broken hand blender blade.
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by Maruice Robinson
07/01/2025
Very helpful esp Muhammad and a credit…
Very helpful esp Muhammad and a credit to the company thank you
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by Chris Wenden
07/01/2025
Good value product
Good value product. Efficient service.
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by Mr Derek Price
07/01/2025
Great service and price
Great service and price
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by Mr Tan Hassan
07/01/2025
Washing machine now works
Needed brushes for my washing machine fast delivery fitted the parts and all fixed!
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by Elisabeth
07/01/2025
New Oven light bulb.
I ordered a new light bulb for my Nef oven. Excellent service and with the help of YouTube easy to sort.
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by Janice
07/01/2025
Smeg Originals
Excellent Smeg products:hob burner replacements.
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by Adam
07/01/2025
All good
All good. Part was perfect & easy to fit.
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by MARC shaka
07/01/2025
I recently had an experience with the…
I recently had an experience with the returns process, and unfortunately, it was far from straightforward. Despite asking simple questions about how to return the goods and what the procedure is, I’m still waiting for a response—and a returns number.
It’s also disappointing to note that the level of service provided to guest customers appears to be different compared to registered users, which is frustrating. Additionally, the delay in getting the necessary information is likely to push me outside the returns period, adding further stress to an already challenging process.
To improve the service, it’s essential that the answers to basic, straightforward questions about returns align with the information published on your platform. Moreover, the policies and processes should be consistent and apply equally to both registered and guest users. Ensuring clarity and consistency in communication would go a long way toward enhancing the customer experience.
Overall, it’s a shame because this aspect of the service doesn’t reflect the quality I expected. I hope these points are considered to streamline the returns process and provide consistent s
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by Gary
07/01/2025
What a terrible company to deal with if…
What a terrible company to deal with if you’re returning a product. I used there return system over 2 weeks ago. I’ve heard nothing from them and cannot email for an update or telephone them as no number available. Don’t use them try AMAZON alternatives at least with them returns are guaranteed and easy to deal with. Terrible customer experience
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by Wendy Lambert
07/01/2025
Great service!
Great service!! Thank you
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