eSpares is the UK's largest online retailer for home and garden spares. When you shop with us we want you to have the peace of mind that you're getting the best value for money. In the unlikely event that you find the same spare part or accessory cheaper elsewhere online, we'll refund the difference.
- The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.
- The item must be "like for like" which means that it is brand new, the same colour, contains the same quantity and has an identical manufacturer reference number.
- The price comparison must include VAT and delivery costs to the UK. For clarity, eSpares published prices include VAT. Where we have charged a delivery fee, the individual delivery charge for that item will apply.
- Due to their nature, auction websites like eBay and marketplaces like Amazon are excluded.
- Our price match guarantee cannot be used in conjunction with any eSpares or competitor discount codes, promotions or clearance offers.
- Typographical pricing errors will not be matched.
- We can only accept one price match request per item.
- This guarantee is subject to change and can be withdrawn at any time.
Price match requests must be submitted through the "Your Account" section of our website within 7 days of purchase. Here's what you need to do:
- Sign in to Your Account.
- Select View your orders, find your order and click View order details.
- Click Price match claim link next to the item you wish to make a claim against.
- Provide the exact website address where you’ve seen the item, along with the full price (including VAT) and any delivery charges.
We'll investigate your claim and, if it satisfies all these terms, we'll notify you within 3 working days by email and refund the difference.