I ordered two replacement items for my dishwasher then realised they were not required so contacted the company 1 hour
later to cancel the order. 6 hours later I received a text advising the order had been dispatched. I have now gone through the returns procedure for correction. I appreciate the speed taken to fulfill the order but was surprised the cancellation process wasn’t linked with the ordering process. Cancellation process appears to go through service department which takes time to line up with orders . I am sure the returns process works fine, I was confused that cancelling the order after only one hour couldn’t be actioned quicker.
I paid for a 48 hour delivery of these parts but they arrived a day late, yet the data received stated they had been dispatched on the day ordered??
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by JMM
13/01/2025
Fantastic service
Fantastic service - tumbler making a terrible noise. YouTube showed me the solution, the eSpares website allowed me to confirm that the part would fit my model, drum bearing delivered quickly, and I fitted it immediately with no issues (I’m female too!). Problem solved, tumbler all quiet again, perfect. No more terrified cats. Highly recommend eSpares, and would definitely use them again. Thank you!
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by MR IAN COWLEY
13/01/2025
Excellent webstore
Excellent webstore enabled the selection of the correct part with ease.
Part was delivered on time and was of good quality.
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by A McAra
13/01/2025
Great service
Great service, very quick delivery within less than 24 hours
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by Paul Weaver
13/01/2025
Great product at a really good price…
Great product at a really good price and delivered well within quoted time.
Thanks.
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by Customer
13/01/2025
Quickly delivered
Quickly delivered, was perfect fit in freezer!!!
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by Brenda
13/01/2025
It arrived quickly
It arrived quickly, with the courier giving advice on delivery slot. Obviously, it was the correct part for my dishwasher. I have nothing but praise for eSpares and the courier company they use.
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by Unhappy customer
13/01/2025
Wrong parts, no way to phone them
Ordered Thursday and paid express delivery for Friday. Tracking didn’t work so stayed in all day. Item arrived. They sent the wrong item it is not as shown in pictures and not the right part for my cooker.
I’d messaged on Thursday to get a tracking number - no reply.
I’ve messaged this morning and it says up to 72 hrs for a response.
There is no phone number you can call and no way to chat online and I’m frustrated I am £40 ish down for nothing.
I will amend this review if they contact me and give a full refund of items and the insanely high priority postage. If not then I will be taking further.
Unacceptable.
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by FM Now Ltd
13/01/2025
5 star service
eSpares always deliver the product required on time and at reasonable prices.
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by PHILIP MADDOX
13/01/2025
Efficient return & refund. A+ service
I'd ordered the wrong part by mistake and they handled the return & refund efficiently and kept me informed every step of the way. Very pleased!
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by Kathleen
13/01/2025
Good clear website
Good clear website, good price, quick delivery and well packaged product.
All good
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by Mr Thomas
13/01/2025
Excellent service easy to find the…
Excellent service easy to find the parts I needed always use e-spares
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by Glenn Blake
13/01/2025
Essy to order online and arrived very…
Essy to order online and arrived very promptly
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by Simon W
13/01/2025
Great product speedy delivery
Great product speedy delivery
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by .Mrs E. Hargin
13/01/2025
Fast delivery
Fast delivery. Good quality product.
Will be buying more soon from this company. Would recommend.
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by Martin Hook
13/01/2025
The item was packaged in a box to small…
The item was packaged in a box to small for the item. So the packer bent it to fit the box. The item was a oven thermostat, which should never be bent.
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by RICHARD FOX
13/01/2025
Poorly packed
Spare part was poorly wrapped
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by Mr Sidney Camps
13/01/2025
Got it next day
Got it next day
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by Ms Anna Morris
13/01/2025
Replacement microwave plate
Quick delivery, item was exactly what was needed
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